My hope was that upper management at Epic read the posts and makes much broader changes to the way they staff projects and how they hire and fire. It is such a struggle to progress through implementations when you are working with Epic staff who are either overworked/tired or fresh out of college and have no experience with the applications.
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Most of their implementation teams are young and inexperienced. Product is ok, but they need adults on the front line working with customers. Their total lack of decisiveness makes customers spend millions on unnecessary hardware.
ReplyDeleteI am on the clinical health care side of EPIC and I can tell you that we hate it. More than 3 years in and people are still having trouble with it. EPIC is going to crash in an epic fashion as soon as a competitor develops a more user friendly, clinically significant system.
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